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General Hair Services

Q: Do I need to book an appointment in advance?
A: Yes, we recommend booking in advance to secure your preferred stylist and time.

 

Q: What services do you offer?
A: We offer a full range of services including colour, cuts, extensions, toning, treatments, and styling.

 

Q: How long will my appointment take?
A: It depends on the service – a cut and style may take 45–60 minutes, while colour or extensions can take 15mins – 4 hours. Your stylist will confirm timing during your consultation.

 

Colour Services

Q: I want a big colour change — what should I do?
A: We suggest booking a complimentary consultation to assess your hair, discuss your goals, and create a custom plan.

 

Q: Do you offer toners and colour refresh appointments?
A: Yes! Toner and gloss services are perfect between full colour visits to maintain shine and tone.

 

Q: How should I prepare for my colour appointment?
A: Arrive with dry hair and bring any inspiration photos. If you’re unsure what to book, just give us a call.

 

Extensions

 

Q: Do I need a consultation for hair extensions?
A: Yes — all extension services require an in-person consultation to assess your hair, colour match, and select the best method for your goals.

 

Q: What types of extensions do you offer?
A: We offer high-quality tape-in and weft extensions using premium Remy hair.

 

Q: How long do extensions last?
A: With proper care and maintenance, our extensions can last 6–8 weeks before needing a re-lift or reapplication.

 

Bookings + Policies

Q: What’s your cancellation policy?
A: We kindly ask for at least 24 hours’ notice to cancel or reschedule. No-shows may incur a fee.

 

Q: Can I bring my child or a friend to my appointment?
A: yes we are child friendly

 

Q: How do I pay?
A: We accept EFTPOS, credit card, Afterpay, and cash.

Before & Aftercare

Q: What products should I use after my service?
A: Your stylist will recommend salon-grade products tailored to your hair type and service to maintain results at home.

 

Q: Do you sell retail haircare?
A: Yes! We stock a curated range of professional brands handpicked for hair health and longevity.